FAQ

I need support for a merchandise-related issue.

Where can I find shipping info?

I need help with a merchandise return or an exchange.

 

 

LIVESTREAM FAQ

I've purchased tickets to the livestream. How do I watch it?

  • Click HERE for V is for Versatile or HERE for Parole Violator to log in to the account you created when checking out to watch the livestream on October 28 at 12 PM PDT.
  • The show will be available for replay until November 1 at 6 AM PDT.
  • If you have not created an account, you can do so HERE with the email you used to place your order.
  • If you are receiving an error while trying to log in, there is a good chance that you still need to create your account. See above.
  • Since this is a live event, you will not be able to fast forward or rewind during the initial airing.
  • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.

 

I purchased the Double Feature ticket bundle, how do I view both films back-to-back?

  • You may watch the Double Feature concert films in any order you wish! After you've completed your account creation, select the first film you'd like to see. You can then watch the second film on-demand.
  • To select films, click HERE to watch V is for Versatile and click HERE to watch Parole Violator during the October 28 (starting at 12 PM PDT) - November 1 (ending at 6 AM PDT) livestream window.

 

Can I buy tickets for my friends?

  • Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to http://sn.gl/livestream-support with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.

 

Can I watch the livestream on my TV?

  • Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.
  • Chromecast instructions:
  • Apple TV instructions:
    • https://support.apple.com/en-us/HT204289
    • (use Safari, the Apple TV share will be on the player)
    • Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble.
    • Please note that iOS devices cannot Cast or Airplay directly from the Chrome web browser. Airplay is available in the Safari browser on iOS to Apple TV & other airplay-supporting devices. These are Apple restrictions. You can check system requirements here: https://support.apple.com/en-us/HT208728

 

Can I test my device before the show?

  • Yes! We want everyone to be able to view the show hassle free! Take a minute to check your device settings and test your internet speed before hand to ensure you don't run into any problems while the stream is live! Click HERE to test your device.

 

I have another question!

 

Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following:

 

System Requirements:

  • Mac OS X 10.6 or higher
  • Windows 7 or higher

 

Supported desktop browsers:

  • Google Chrome 45+
  • Mozilla Firefox 49+
  • Safari 10+
  • Microsoft Edge 15+

 

Supported mobile browsers:

  • Chrome 45+
  • Safari 10+ (iOS)

 

Internet Connection:

  • 5-10mbps download speed is recommended. Check your connection at SpeedTest.net.

 

Not Supported:

  • Internet Explorer
  • Roku's browser apps (use Screen Mirroring for iOS or Casting for Android instead)
  • Amazon Silk
  • Fire TV Stick
  • Playstation
  • Xbox (performance may vary)
  • Samsung Smart TVs {use Airplay where available} (more info here: http://sn.gl/samsungtv)